AVE MV DR4000 Spezifikationen Seite 38

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Orders for stock items must be received before 3.00 pm GMT if you
require same-day shipping. We will endeavour to ship orders received
after 3.01pm that day if possible, however all will be shipped the
following working day.
AVE stock items include MV-xxxe and MV-xxxS Series Multiplexers,
MV-DRXX Series DVR Multiplexers, Cameras, QSXXX series quads,
TDCT, SCS, and Switchers. All other orders for Cash Register, ATM, or
Computer Interfaces have a minimum 2 day lead time. This includes all
VSI's, VSSI-Plus etc.
Please remember when ordering VSI interfaces that you must specify
what device the VSI is to be used with. For example:
Qty 1 VSI-PRO - Gilbarco TCR15
The attached order form must be used for ALL VSI orders.
Additionally, you must specify the register type when ordering Triports
because there are different types for specific registers. We use
TRIPORT as a generic part name, however there are several models.
The VSI interfaces to several hundred different devices so several
software versions which cover specific programs used. If you have a
VSI in stock and a sale pending, please call us with the Register or
Device model number and the version of the VSI you have. We can tell
you if the VSI will work for that specific device and if additional
interfaces, modifications, or cabling are required.
AVE will accept faxed orders, and verbal telephone orders. Do not
hesitate to call our Product Support Department if you have any
questions regarding products or policies with AVE.
Effective 1 January 2004
Freight Policy Prices are F.O.B. (UK, USA, South Africa or Thailand).
Minimum Order £35.00 ($50.00) net order value.
All refused shipments will be subject to a 15% restocking fee and freight
charges.
Return Policy
American Video Equipment will only except returns on sold
merchandise with approval from the AVE Sales Department. The
following conditions apply:
q
Before sending any merchandise back to AVE you must obtain an RA.
q
Returns without prior authorization will be refused.
q
RMA numbers are good for 30 days from the date of issue.
q
After 30 days the RA is invalid and the merchandise will be billed at
full invoice price.
q
All returns must be made within 30 days of the original invoice date.
q
Absolutely no returns for credit or replacement after 30 days from the
original invoice date.
q
Equipment must be returned in original packaging in like new
condition.
q
All returned merchandise is subject to a minimum 15% restocking fee,
depending on the condition of the merchandise upon inspection by our RA
department.
q
If upon arrival at our factory, the returned merchandise is not in its
original packaging, a £50.00 ($ 75.00) repacking fee will be charged.
Damage Claims
Claims for in transit damage must be filed directly with the carrier and
always within 15 days after receipt of the shipment.
ONLY THE CONSIGNEE CAN FILE A CLAIM WITH THE CARRIER
FOR DAMAGE DURING SHIPMENT.
Be sure to save all cartons and packaging material for the carrier as
evidence of in transit damage. Do not ship merchandise back to the
factory without obtaining proper authorization.
IN TRANSIT DAMAGE IS NOT COVERED BY THE AVE WARRANTY.
FREIGHT INSURANCE IS LIMITED.
Order Deliver Delay
AVE can not be held responsible for delays in shipment affected by
reasons beyond our control. These reasons may include, but are not
limited to: Material shortages, freight delays, work strikes, Sabotage,
forces of nature, etc.
Warranty Return Policy
Before sending any AVE product to the factory for warranty repair, the
customer must obtain an RMA number. This number must appear on
the outside of the box and on any documentation accompanying the
warranty repair. When calling AVE for an RA number, be prepared to
give a complete description of the problem, the invoice number and
address to return repaired item to.
When the AVE product is shipped to AVE :
1. The unit must be packed in the original shipping carton or in
suitable packaging offering a similar degree of protection. Separate
items such as power cords, remote controls units, or transformers,
should be individually wrapped so as not to cause scratches or
other damage during shipment.
2. Please include your name, telephone number, address, a copy of
Sales receipt and a complete description of the inoperative
functions.
3. Ship the product prepaid. AVE will pay for the return shipping.
American video Equipments Products are guaranteed to be free from
defects in workmanship and material during the warranty period. DR,
VSI’s and Multiplexers are guaranteed for 3 years from date of
purchase, and HID and Power Supplies are guaranteed for 1 year.
If any failure, resulting from either workmanship or material defects
should occur under normal and proper usage within the period stated
below for each product from the original provable date of purchase,
such failure should be repaired at no cost to the buyer for labour and
parts if the defective product(s) is sent to AVE.
Product Category: All products except VCR's
During the period of 12 (twelve) months from the date of sale to the
original end-user, AVE will repair or replace (at our option) all necessary
parts, except the outside cabinet trim, without charge for parts labour
required to make the repair or replacement.
This AVE warranty does not cover the following:
1. Products received for repair without an RA number, sales or delivery
receipt showing date of purchase by original customer.
2. Damages cased by incorrect use, carelessness, unauthorized
alterations, improper storage or unauthorized service installation
or repairs.
3. Damages caused by fire, flood, lightning, vandalism, collision, acts
of God, or other events beyond the control of AVE.
4. External parts such as cabinet and key pad
5. Damages resulting from loss of use, loss of time or inconvenience,
costs of temporary replacement units or spares, property
damage caused by this unit or its failure to work, or any other
incidental or consequential damages.
6. Hostile operating environments.
7. In transit damage claims, improper handling by carrier or post
offices.
8. Products or parts thereof which have had serial numbers removed,
altered or defaced.
9. Damage defect or failure caused by or resulting from the operation
of the unit by incorrect voltages.
10. The use of the components that do not meet AVE specifications.
11. Periodic maintenance and adjustments resulting from normal use
such as video head cleaning, mechanical part wear, etc.
12. Damage resulting from use of cleaning cassettes.
IMPORTANT : This warranty is in lieu of all other warranties, guarantees
or agreements whether expressed or implied and no person, dealer, or
company is authorized to change, modify, or extend its terms in any
manner whatsoever.
General Policies and Terms and Conditions
Endeavour House
Coopers End Road
Stansted, Essex CM24 1SJ
UNITED KINGDOM
$*
Fax: +44 (0)870 770 9363
www.ave-uk.com
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